Clinic Policies & FAQ
Medical oversight
All cosmetic medical treatments at this clinic are carried out under appropriate medical governance and in compliance with Australian regulatory requirements. All registered nurses work in collaboration with qualified medical practitioners or nurse practitioner who provide prescribing, oversight, and clinical support. Every patient receives an individualised consultation and prescription from an authorised prescriber prior to treatment. Medications are administered in accordance with the relevant state and national regulations, ensuring the highest standard of patient safety and ethical care.
Pricing and advertising
On March 7th, 2024, the TGA introduced new regulations for the cosmetic injectables industry. These updated guidelines prohibit practitioners from using specific terminology to describe injectable procedures, as these products are prescription-only medicines — and it is a breach to advertise prescription medications. As a result, we are no longer permitted to share before-and-after photos, treatment pricing, or detailed information about our injectable services online. We understand this can be frustrating when trying to research treatments, view results, or compare prices. Please know that we are not being secretive or withholding information — we are simply adhering to these new legal requirements. We’re more than happy to provide you with all the details, including treatment options and pricing, during a face-to-face consultation.
Getting here
Nola Skin is located at 219 Concord Road, North Strathfield 2137 (located inside SACH Laser and Beauty). There are multiple parking spaces in the streets surrounding the clinic. The clinic is just a 9 minute walk from North Strathfield Train Station or Light Rail. There are also multiple bus stops along Concord Road.
Parking
Free street parking is available in these surrounding streets; • Concord Road- 30 minutes, clearway at some times. • Corner of Concord Road and Davidson Avenue- 30 minutes. • Clermont Lane- 2 hours. • Davidson Avenue (past the pedestrian crossing/ childcare centre)- unrestricted.
Appointment deposits
A non-refundable $100 booking fee will be required for all bookings (new client consultations, treatments, and re-booking your next treatment). This fee is to confirm and reserve your appointment time. The $100 will go towards your treatment on the day of your appointment. If you decide not to proceed with treatment on the day of your appointment, your booking fee will be valid for 12 months. If you decide not to proceed with treatment, this fee will go to Monique for her time providing you with a thorough consultation and expert opinion.
Cancelling/ rescheduling
Appointments cancelled or rescheduled within 48 hours of the scheduled appointment time, as well as missed appointments, will result in the forfeiture of the $100 booking fee (please refer to the no-show policy below). The $100 booking fee is non-refundable. Where notice is provided more than 48 hours prior to the appointment, the booking fee may be transferred as a credit and used towards a future treatment within 12 months. How to cancel or reschedule your appointment To cancel or reschedule your appointment, please contact us at least 48 hours before your scheduled appointment. You can contact Monique by phone (0415 908 450) or by email (info@nolaskin.com.au). Instagram direct message is not an appropriate method of cancellation. Exceptions: We understand that life can be unpredictable. If an emergency or unforeseen circumstance arises, please get in touch with us as soon as possible to discuss your situation.
No-show policy
As a small appointment-based business, we reserve dedicated time for each client. When an appointment is missed without notice, it is often difficult to fill that appointment time at short notice. Clients who do not attend their appointment and do not notify us before their scheduled appointment time will forfeit their $100 booking fee. This fee assists in covering the costs associated with the unused appointment time.
Late arrivals
To ensure we remain on schedule for all clients, late arrivals may result in a shortened appointment. This may limit the treatments that can be performed and may affect the outcomes that can be achieved during your visit. If you anticipate arriving late to your appointment, please contact us as soon as possible to let us know.
Phone
0415 908 450
Business Hours
Tuesday
9:00am - 6:00pm
Wednesday
9:00am - 5:00pm